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If your MX records do not point to your email provider, you cannot receive email.
First, you have to find your MX records in your Workspace account.
To do this, you need to sign in to your domain host and direct the email for your domain to the G Suite servers. Your business email for your domain is now directed to the G Suite mail servers.
It’s like registering your new address with the post office when you move so that your mail gets delivered to the right place. Note: The change can take several hours to update, so you might not immediately receive new email messages in Gmail.
For more information on adding or editing MX Records, see Manage DNS zone files.
Although Microsoft 365 offers the Lync Online service, Big Commerce does not support SRV records, which are required for using Lync Online with Microsoft 365.Until then, you'll continue to receive messages at your old email provider.